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Old school kip request, unattend software help needed

 
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BigRedTruck
medical school grad


Joined: 08 Aug 2007
Posts: 93
Location: So Cal

 PostPosted: Fri Jun 20, 2014 12:32 pm    Post subject: Old school kip request, unattend software help needed Reply with quote Back to top

Customer has an 8000 and a 7095 at one time we were able to shift the work station at the 8000 to the 7095 and send jobs to both units. For some reason now this ability is no longer available. I'm looking for someone that can help me get this function again.
 
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jezebel09
resident


Joined: 12 Jun 2013
Posts: 209

 PostPosted: Fri Jun 20, 2014 12:52 pm    Post subject: Reply with quote Back to top

Two big questions here.....

1. What changes have been made since it worked?

2. What versions are each running?
 
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BigRedTruck
medical school grad


Joined: 08 Aug 2007
Posts: 93
Location: So Cal

 PostPosted: Fri Jun 20, 2014 1:41 pm    Post subject: 7095 Reply with quote Back to top

Request 5.2.2
Unattend 5.2.18
Scan 5.2.0

Only the unattend seems to be working properly. I have the INI files available for viewing if you need.
 
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CHILLIN
doctor


Joined: 05 Oct 2006
Posts: 908

 PostPosted: Fri Jun 20, 2014 1:42 pm    Post subject: Reply with quote Back to top

That sounds backwards to me. The 7095 workstation was the controller running Unattend. So if Request was in the 7095 workstation you could connect it to the 8000 by just adding a printer. I would guess that both were running 5.5 version software.
 
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BigRedTruck
medical school grad


Joined: 08 Aug 2007
Posts: 93
Location: So Cal

 PostPosted: Fri Jun 20, 2014 2:08 pm    Post subject: I am probably not giving you enough info Reply with quote Back to top

My customers 7095 had a corrupt file happen in the request software. I currently have reloaded all the software but am having issues with the request software not showing the machine type at the top (no big deal) but when I try to send a job from request it errors on me stating
"Can't find printer path : KIP 7095"

So that is the first issue.

Then it is just getting the software to "Find KIP Printer"
 
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jezebel09
resident


Joined: 12 Jun 2013
Posts: 209

 PostPosted: Fri Jun 20, 2014 4:26 pm    Post subject: Re: I am probably not giving you enough info Reply with quote Back to top

BigRedTruck wrote:

"Can't find printer path : KIP 7095"


Sounds like you are using Monitor Paths to send to the printers, is that correct? Within the winreq.ini you should see [MultiplePrinters] (I believe) and under that is where you setup the Monitor Paths.

The Monitor Paths should point to a shared folder on the controller (where Unattend resides).
 
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