Welcome to the KeepItPrinting.com forums! The doctor is IN.


Your business can be seen here! Prime spots available!

Please consider making a voluntary donation if you find these forums helpful. Thank you.
Home of the Kip Doctor!            REGISTER: In order to register for our forums please send an E mail to kiptech@earthlink.net stating what user                                                               name and password you would like. This is now required due to all the spambots that have been registering.
KeepItPrinting.com Forum Index KeepItPrinting.com
The "unofficial' and "unauthorized" KIP info site.

Firmware 10 update issues

Post new topic   Reply to topic    KeepItPrinting.com Forum Index -> General HP Pagewide Info
View previous topic :: View next topic  
mark in vegas

Joined: 20 Oct 2010
Posts: 1727
Location: Las Vegas, NV

 PostPosted: Mon Dec 18, 2017 5:35 pm    Post subject: Firmware 10 update issues Reply with quote Back to top

Shortly after updating the firmware from 8.12 to 10.19 one of our pagewides started to misbehave. For example, from a fresh reboot the printer would run the first job without a problem. Sending a second job the printer would cycle up, then down and ending with a supplies fault. A reboot was necessary to run another job. After several weeks of working with HP support on the issue it turns out the magenta cart was the root cause even though no warning of cart problems was displayed on the screen. This after returning the firmware to 8.12. Seems it is a combination of firmware issues and a bad cart. HP admitted the firmware is wonky and another update is coming in January.
Unfortunately, rolling the firmware back to 8 requires taking Smartstream back to 5.0, 5.1 won't work. If you're having odd problems with your Pagewide(s) please let me know.
RVN 68-69
“You can get more with a kind word and a gun than you can with a kind word.” Professor Erwin Corey
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    KeepItPrinting.com Forum Index -> General HP Pagewide Info All times are GMT - 3.5 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum