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7170K scanner not found

 
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awtech
medical school grad


Joined: 06 May 2008
Posts: 91

 PostPosted: Fri Oct 27, 2017 9:45 am    Post subject: 7170K scanner not found Reply with quote Back to top

Customer has kip 7170k running software version 1.6.17124.1

They do a lot of concurrent copying/scan to file

Randomly in the middle of jobs the light on the scanner turns red and the gui screen says scanner not found.

Then they turn off the kip for a few seconds to reset the hardware and then everything works okay for a while until it does it again.

Any ideas?
 
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jedi4342
medical school freshman


Joined: 27 Aug 2014
Posts: 22

 PostPosted: Fri Oct 27, 2017 10:30 am    Post subject: Reply with quote Back to top

Is the power dropping off any while it is running? Maybe heating up and shutting down and restarting it resets it. Or is the USB connected right.
 
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