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application error KIPPRNT.EXE

 
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xerox_7
resident


Joined: 01 Jun 2006
Posts: 226
Location: Columbia, Mo

 PostPosted: Wed Sep 04, 2013 10:17 am    Post subject: application error KIPPRNT.EXE Reply with quote Back to top

I am now coming up with this app error. I was getting a runtime error 53.
ended up removing untnd and related apps.
whre I re-installed controller software 5.xxx I now comes uo with thid prob.
send a file, "test print" to the 7095, it printe about a 3a'x36" sheet and throws up error come " APLICATION ERROR HAS OCCURRED. Kipprnt.exe
EXCEPTION ACC VIOLATION (0xc0000005) ADDRESS 0x77164d7b"

Do you think that removing Kip 5xxx controller software, kipfiles,and then install 5xx will tske csre of the problem? if not, any help would be greatly appreciated.
Thanks
Alan
 
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jezebel09
resident


Joined: 12 Jun 2013
Posts: 209

 PostPosted: Wed Sep 04, 2013 12:47 pm    Post subject: Reply with quote Back to top

Sounds like a mismatch of kipprnt.exe and kipdrvr.sys files. Or the wrong ones are loaded.

Can you get the dates of kipprnt.exe, kipscan.exe, kipdrvr.sys and kipscan.sys?
 
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xerox_7
resident


Joined: 01 Jun 2006
Posts: 226
Location: Columbia, Mo

 PostPosted: Wed Sep 04, 2013 2:10 pm    Post subject: Reply with quote Back to top

I should be there either this aft, or tom morn. I will check.
Thanks
Alan
 
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xerox_7
resident


Joined: 01 Jun 2006
Posts: 226
Location: Columbia, Mo

 PostPosted: Thu Sep 19, 2013 12:24 pm    Post subject: Application error Reply with quote Back to top

It took me longer to get back to the customer, but here is what I found.

The files are dated as follows:
kipdrvr.sys 5-3-00
kipprnt.exe 5-3-00
kipscan.exe 5-3-00

could not find kipscan.sys on the system, although kipscan loads and I am able to scan and save to hard drive.

I don't know what to do next.
Thanks
Alan
Triangle Blueprints.

PS all started with a "runtime 53" error, to which I removed the Power Print applications and then used the PPS4 upgrade to PPS 5 to re-install. Also re-installed kip files. Machine would only load the upgrade, was not able to just load the PPS5xx disk.
 
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